The Labour Department was constituted as an independent department in the year 1951. Till then it was a part of Judicial Department. Soon after the constitution as an independent department, The Chief Inspectorate of Factories and Chief inspectorate of Boilers and the administrative control of the Labour Courts and Industrial Tribunals constituted under the provisions of Industrial Dispute Act, 1947 were also brought under the administrative control of the Labour Department. The Labour Department was renamed as Labour& Employment Department with effect from 10-07-1981. A Research Cell was also created in the year 1977 to help the administrative department in matters pertaining to Labour Courts and in numerous court cases. The Labour & Employment Department was then bifurcated in Oct,2016 and renamed as Labour & Welfare Department.
Two autonomous bodies namely the Assam Tea Plantations Provident Fund, Pension fund and the Insurance Fund Organization with a board of trustees and the Assam Tea Employees Welfare Board which are running under the administrative control of the Labour& Welfare Department.
This Citizen Charter is prepared so that the citizens can avail the services rendered by the department smoothly and in a transparent manner.
To ensure justice, dignity and descent pay to the working class and to create employment opportunities for the unemployed within a stipulated time frame.
(1) To provide justice, social equality, adequate working conditions and equality of work to different sections of workers.
(2) To prevent child labour and eradicate child labour by the year 2019.
(3) To improve the conditions of the working mass through implementation of the welfare measures enshrined in the legislations.
(4) Mitigation of the level of confrontation between the employers/employees by the way of peaceful and meaningful negotiation.
(5) Redressal of Grievances of the labourers in the field of their work on the basis of law and to punish .
(1) To ensure welfare amenities and various labour legislations to all section of workers in organized/unorganized sectors through enforcement of various labour laws.
(2) To ensure good relationship between employers and employees by mitigating the level of confrontation through speedy settlement of dispute and grievances.
(3) To eradicate child labour from the state by detecting and rescuing child labours from all prohibited sectors and to prosecute such employers.
(1) The Directorates under this department:
* The Labour Commissionerate.
* The Chief Inspectorate of Factories.
* The Chief Inspectorate of Boilers.
* The Administrative Medical Officer, ESI scheme.
(2) Citizens.
(3) Non-Governmental Organizations(NGO’s).
(4) Contractors.
(5) Suppliers.
(6) Labour Organizations/ Trade Unions.
(1) Issuing Administrative Approval.
(2) Issuance of Ceiling .
(3) Issuance of Sanction.
(4) Grant of Leave( Earned Leave, Medical Leave, Child Care Leave etc.).
(5) Medical Reimbursement.
(6) Forwarding of Pension papers/Family Pension papers/Provisional Pension/GPF Final Withdrawal to the Office of the Accountant General, Assam.
(7) Issuance of Leave Travel Concession(LTC).
(8) No Objection Certificate(NOC) for foreign tour.
(9) No Objection Certificate(NOC) for applying Indian Passport.
(10) Retention of Temporary/Casual employees.
(11) Appointment of Officers.
(12) Financial Up gradation under Assured Career Progression Scheme(ACPS).
(13) Referral of Industrial disputes to appropriate court of law for adjudication.
SL.NO | SERVICE | CONDITIONS | TIMELINE | FEES | OFFICER |
---|---|---|---|---|---|
1 | Medical Reimbursement | 1. Admissibility report from Joint Director of Health Services of respective district. | 30 days | NIL | Addl. Chief Secretary/ Secretary |
2 | NOC for Foreign Tour | 1. Recommendation from concerned Directorate/Commissionerate/Inspectorate. | 20 days | NIL | Addl. Chief Secretary |
3 | NOC for applying Indian Passport | 1. Assets and Property details | 20 days | NIL | Addl. Chief Secretary/Secretary |
4 | Issuance of LTC | 1. Application through Controlling Officer and should be submitted at least 15 days prior to proposed date of journey. | 7 days | NIL | Addl. Chief Secretary/Secretary |
5 | Issuance of Administrative Approval | 1. Budget Provision | 30 days | NIL | Addl. Chief Secretary |
6 | Issuance of financial sanction | 1. Budget Provisions. | 30 days | NIL | Addl. Chief Secretary |
7 | Issuance of Ceiling | 1. Ceiling Demand Proposal from concerned DDO. | 30 days | NIL | Addl. Chief Secretary |
8 | Appointment | 1. Ascertain of vacancy position. | Addl. Chief Secretary | ||
9 | Retention | 1. Proposal from concerned Directorate/Commissionerate/Inspectorate. | 30 days | NIL | Addl. Chief Secretary |
10 | Forwarding of Pension Papers to the Accountant General, Assam | 1. Form No.19 | 30 days | NIL | Addl. Chief Secretary/Secretary |
11 | Forwarding of Family Pension Papers to the Accountant General, Assam | 1. Form No.3 (duly signed by the spouse of the deceased Govt. Servant or by the legal guardian duly attested by gazetted officer. | 30 days | NIL | Addl. Chief Secretary/Secretary |
12 | Group Insurance Scheme(GIS) | 1. Application forwarded by the concerned Directorate/Commissionerate/Inspectorate in respect of the Govt.Servant. | 20 days | NIL | Addl. Chief Secretary/Secretary |
13 | Forwarding of Application for final withdrawal of GPF to the Accountant General, Assam | 1. Form B. | 20 days | NIL | Addl. Chief Secretary/Secretary |
14 | Leave Encashment | 1. Application forwarded by the concerned Directorate/Commissionerate/Inspectorate in respect of the Govt.Servant. | 30 days | Addl. Chief Secretary/Secretary | |
15 | Assured Career Progression Scheme(ACPS) for Financial up gradation | 1. Application forwarded by the concerned Directorate/Commissionerate/Inspectorate in respect of the Govt.Servant. | 30 days | Addl. Chief Secretary/Secretary/Addl.Secretary | |
16 | Referral of industrial disputes to Labour Courts/Industrial Tribunals for adjudication. | 1. Failure Report under section 12(4) of the Industrial Dispute Act,1947 | 30 days | Addl. Chief Secretary/Secretary/Addl Secretary | |
17 | Right To Information | 1. Application under RTI Act,2005 | 30 days | Rs.10/- | Addl Secretary/ Deputy Secretary |
18 | Right to Public Service(RTPS) | Addl. Chief Secretary/Secretary | |||
19 | Uploading of Acts/Rules/OM/Circulars | Addl. Chief Secretary/Secretary | |||
20 | Uploading of Website | Weekly | Joint Secretary/Deputy Secretary |
Sl. No. | Name | Designation | Office | Mobile | Email. | Fax |
---|---|---|---|---|---|---|
1 | Shri J N Pegu, ACS | Secretary-cum-first appellate authority | 9435357667 | jnpegu@gmail.com, | ||
2 | Shri Omar Ali Badshah, ACS | SPIO & Deputy Secy. to Govt. of Assam | 9435062558 | omar.badshah46@gmail.com | ||
3 | Shri Shri Rupeswar Patar | APIO & Deputy Secy. to the Govt. of Assam | 9706046131 | rupeswar1961@gmail.com |
Grievances may be submitted online at labourandemploymentdept@gmail.com. Grievances on plain paper may be submitted to Shri Omar Ali Badshah, Deputy Secretary, Labour& Welfare Department, Block-D, Third Floor, Assam Secretariat, Dispur, Guwahati-781006. His contact no is 9435062558.
If not satisfied then complaints may be submitted to Shri J.N Pegu, Secretary,Labour& Welfare Department, E Block, 2nd Floor, Assam Secretariat, Dispur, Guwahati-781006. His contact no is 9435357667and his e-mail is – jnpegu@gmail.com
Any Client/ Stakeholder shall have the right to a service or business which has been specified in the Citizens Charter provided the particular client or stakeholder fulfills other conditions that may require for the service or transaction of business.
* Submission of full particulars while submitting any proposal for any service or transaction of business.
* Timely submission of views / concurrence from clients without which the department is handicapped to provide the service and complete the transaction of business.
* Submission of complete precise and factual grievances.
* Provide identification preferably by giving their telephone no. /email ID for follow up.
* Avoid anonymous grievances.
During the course of transaction of any business or providing any service to any citizen, the department shall inform the concerned CITIZENS / STAKEHOLDERS in case need of any additional information for completion of the transaction of business. The department shall keep an eye on the monitoring and reporting of the various transactions so that timeline set can be strictly adhered to and in case of non-adherence , the department shall take appropriate and corrective measures to strictly follow the standards set by itself.
* Acknowledgement - within 2 working days
* Redress of grievance – One month from the date of receipt of Grievance / receipt of clarification, if any.
The following rules, regulation, manual and instructions are used by the department in discharging its functions:
1. Assam Rules of Executive Business, 1968 (amended upto 31st March,2006)
2. Manual of Office Procedure, Secretariat, 1981
3. Assam Fundamental Rules and Subsidiary Rules
4. Assam Financial Rules
5. Financial Responsibility and Budget Management Act, 2005
6. Delegation of Financial Power Rules, 1999
7. Assam Contingency Manual
8. Assam Services (Discipline and Appeal) Rules, 1964
9. Hand Book of General Circular, 1995 Volumes - I & II
10. Assam (Civil Services) Conduct Rule, 1965
11. Protocol Manual, 1991
12. Assam S.C & S.T (Reservation of vacancies and post) Act & Rules 1978
13. Assam Preferential Stores Purchase Act, 1989
14. Right to Information Act, 2005 and Rules framed there under
15. Assam Right to Public Services Act 2012 and Rules framed there under
16. The Rules of procedure and conduct of business of Assam Legislative Assembly.
This citizen charter will be reviewed annually. Any suggestions in this regard may be sent to Smt. KavyashreeMahanta, Joint Secretary, Labour& Employment Department, Block-D, Third Floor, Assam Secretariat, Dispur, Guwahati-781006.
Title | Size | Detail |
---|---|---|
citizen charter L&W Dept.pdf | 415.71 KB | ![]() |